For Custom T Shirt Printing Online – Australia
At Custom T Shirt Printing Online, we work hard to get your orders to you quickly, accurately and with as little waste as possible. This page explains how our shipping, returns and cancellations work so you know what to expect before placing an order.
We currently offer two main fulfilment options:
â Please note: Delays can occur during public holidays and peak periods such as Christmas and New Year. Always allow extra time when ordering during these periods.
Our Express option is designed for:
Why customers choose Express (besides speed):
Typical timeframes (Express):
†Important:
Express production and shipping are subject to stock availability and courier capacity. During busy seasons (Christmas, New Year, public holidays), allow extra time.
Our standard 2-week turnaround is the best option if you have some time before your event or deadline.
Why customers choose Standard (besides price):
Typical timeframes (Standard):
†Recommendation:
If your event date allows, we strongly recommend choosing the standard 2-week turnaround. It gives you the best overall value and the smoothest process.
During peak times such as:
couriers and suppliers can experience delays outside our control.
Please allow extra time for:
We cannot be held responsible for courier delays once your order has left our premises, but we’ll always do our best to help track and support your delivery.
Because our system is automated and orders are placed into production very quickly, cancellations and changes are time-sensitive.
If you wish to cancel or change an order:
If we are able to stop the order before garments are ordered or production starts, we may:
Once an order has been processed and stock ordered from our supplier:
This fee helps cover the cost of safely returning garments and helps us keep our waste loop close to zero.
â Important:
Once an order has moved into production and/or printing has started, it cannot be cancelled or changed.
If an order has been incorrectly placed (e.g. wrong size, colour, quantity) and is only noticed on the next business day:
Precaution:
Always double-check:
Before placing your order.
If in doubt, call or email us BEFORE you submit and pay for your order.
We cannot take responsibility for mistakes made by the client when entering order details, sizes, colours or quantities.
We accept returns only if:
Examples:
We do not accept returns for:
đ§ș No returns after 14 days:
We do not accept returns more than 14 days after your order has been received.
If you choose to supply your own garments:
We work hard to provide consistent, quality prints.
If you are unhappy with the product you receive and believe there is a genuine fault, please follow this process:
Email us at:
đ§ support@customtshirtprintingonline.com.au
Include:
Once we receive your email:
If the fault is confirmed and the return meets our return policy:
If the issue is caused by incorrect details supplied by the customer, change of mind, or wear and tear after use, we generally cannot provide a refund or reprint.
We offer two fulfilment options:
1. Express (Urgent) – fastest production and delivery. Express cost more.
2. Standard Approx. 2-Week Turnaround – best value and full garment range
Express production is typically same-day to 3 business days, depending on the order.
Express courier delivery is usually 1–2 business days to metro areas.
Regional and remote areas may take longer depending on courier schedules.
Standard production takes approximately 2 weeks from payment and artwork approval.
This option offers the best pricing and largest garment selection.
Customers choose Express for:
Customers choose the 2-week Standard option for:
Yes. During Christmas, New Year, public holidays and other peak seasons, delays can occur with both production and courier networks.
We strongly recommend allowing extra time during these periods.
Yes - we deliver across Australia via express or standard courier.
Tracking is provided for all shipments.
Yes, we ship worldwide. International shipping times vary by destination.
You may return items that are:
These items will be repaired, reprinted or refunded.
We do not accept returns for:
No. We cannot accept returns for items that have been worn, washed, damaged or altered.
Email us at:
đ§ support@customtshirtprintingonline.com.au
Yes - but you must contact us immediately on the same day you place the order.
A member of our sales team must confirm the cancellation in writing to ensure it was seen and activated in time.
Yes.
A cancellation or restocking fee starting at $35.00 per order will apply.
Plus there is a fee to order each item again. Check with us what the fee will be for your order.
This fee covers:
Because our system automatically orders your garments and places them in the production queue once payment is received.
The fee covers returning garments to suppliers and avoids waste.
If your mistake is noticed after the day you order, a restocking fee may apply if garments have already been ordered from suppliers.
If you call us within office hours and we are able to make changes before stock has been ordered you may not possibly have to pay for restocking. Its best to call ASAP when orders are not placed correctly.
I advise my customers to check everything is correct before placing orders. It saves time and money.
We cannot guarantee changes once production has started.
Orders cannot be cancelled if:
If in doubt:
We are happy to assist before payment is made.
We can update your address only if the order has not shipped yet.
Contact us immediately for changes.
Our system automatically:
Because of this automation, we cannot edit or reverse many orders once they begin processing.
